Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment options.

Do you offer international shipping?

At this time, we do not offer international shipping and are only shipping within the United States (including military bases). Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method chosen at checkout. In general, domestic orders within the United States typically arrive within 3-10 business days. Please note that processing times may also affect delivery estimates.

Can I track my order?

Most “free shipping” sticker orders will ship in letter mail that may not include a tracking number. Orders that do not fit in an envelope will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, please contact us within 30 days of receiving your order to initiate a return or exchange. Please refer to our Return Policy for more details.

Do you offer custom or personalized products?

Yes, we offer custom and personalized products on select items. Please contact us for more information about customization options and pricing. We also take requests for new products to add to our shop!

Are your products eco-friendly?

We strive to be environmentally conscious in our practices. Many of our products are made from sustainable materials, and we use eco-friendly packaging whenever possible. Look for our eco-friendly badge on product listings for items that meet our sustainability standards.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts for certain products. If you’re interested in placing a large order, please contact us for more information about wholesale pricing and minimum order quantities.

How can I contact customer support?

  • If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at clara@cottageandsage.com or through our Contact Us page. We strive to respond to all inquiries within 1-2 business days.

Do you have a loyalty program or rewards program?

Yes, we value our loyal customers! Sign up for our newsletter to stay updated on exclusive offers, promotions, and rewards programs. Keep an eye out for special discounts and perks available only to our loyal customers.

If you have any other questions or inquiries not covered in this FAQ section, please don’t hesitate to reach out to us. We’re here to assist you!